FAQ's

FAQ's & Questions

COOKIES AND CORONAVIRUS

What are Dumb Dough doing to ensure customer and cookie safety during the Coronavirus pandemic?


We believe that Dumb Dough Cookies are a comfort like no other- especially in the times we are facing. That’s why we are taking extra steps to ensure we are providing the best cookies you will eat, in the safest possible way. Like all businesses, the health and safety of our team members and customers is of paramount importance. We do not currently operate from a commercial premises, we are delivery only. This in itself helps us to easily adhere to social distancing guidelines. We are in close contact with our local council and are following all known essential and best practices from them. Our team is trained in all COVID-19 protective measures and we continue to follow Government and local authority guidance as and when it is updated. We have a robust and rigorous cleaning schedule as is, but we have stepped this up to include frequent hand washing as well as enhanced cleaning and sanitization measures for our kitchen and equipment. The best part about Dumb Dough is that our cookies are shipped directly from our kitchen to you. Even if you are feeling under the weather, Dumb Dough can still get some delicious cookies to you. All you need to do is click a button and your cookies will be on their way; deliveries are contactless to keep you as safe as possible. We are happy to answer any further questions you have regarding our Coronavirus measures. Just send us an email at customerservice@dumbdough.co.uk and we will get back to you within 24 hours.





COOKIE QUESTIONS

For the perfect cookie


Our Cookies need to be eaten Warm to ensure they taste they're best. Why? Our cookies are baked thick with a gooey centre; but as our Cookies arrive fully cooled, they need a little help to ensure you get the perfect bite. So here are our guidelines to feel as cookie cool as possible: If, like us, you can’t wait to eat your cookies, simply unwrap and heat the cookies up for 15-30 seconds in your microwave or for 5 minutes in a preheated 180 degree oven. If you aren’t tucking in right away, please keep the cookies in an airtight container at room temperature for up to one week . If you need to keep them for longer, simply wrap your cookies up or put them in an airtight container and store in the freezer for up to six months. When you are ready to dig in, defrost and warm the cookies in a preheated 180 degree oven for 5-10minutes. Word from the baker: Never store your cookies in the fridge! They run the risk of turning dry and crumbly- not cookie cool!




I have allergens- can I eat your cookies?


We bake all of our cookies and baked goods on shared equipment in our kitchen, all of which process wheat, gluten, dairy, eggs, soy, peanuts and tree nuts. There may also be traces of Sesame seeds. You can find the allergens and ingredients for all of our cookies on our Allergens page here. If you have a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery.




Do you make a Vegan version of your cookies?


Yup- and we have been told they are the best in town (if not the country). Head to our shop to discover your new fav Vegan option.




How big are Dumb Dough Cookies?


Does size matter- the age old question. Dumb Dough thinks so. At 6- -8oz ounces of pure cookie coolness*, our cookies are at least five times the size of your standard coffee shop cookie. We will admit it is a bit hard to finish one by yourself (although it has been done by us many many times) which is why we provide storage instructions so you can save some for your midnight snack, or as an unconventional breakfast the next day! *Please note that before baking, each Cookie is portioned into at least 6oz. Some Cookie sizes will differ and will therefore not always be guaranteed to be more than this. 5oz is on average four times the size of a standard Cookie so this standard is always maintained.




Can I customize my cookie boxes?


You can add a note to your order to let us know if you want to add a note! For Event orders/ Corporate orders Dumb Dough are able to accomodate customizable cookie boxes. See more information about this here.




Is your packaging Recyclable/Sustainable?


Yeah! Every part of our packaging is recyclable. This includes our outer box (which you could reuse) and inner packaging materials as well as our cookie bags.





ORDERING AND DELIVERY

How does Ordering from Dumb Dough work?


Our online cookie store is open for you to pre-order your cookies every Friday-Thursday We have a Thursday at noon cut off for orders that the same week. Any orders placed after this time will be delivered the following week. All deliveries take place every Friday. You will recieve a Delivery e-mail on the day of delivery with an estimated time slot. Please note this does not guarantee delivery at this time, just a rough estimate!




Can you give me a specific time slot for my cookie delivery?


On the day of delivery, we will e-mail you an estimated time slot. This is not a guarantee, just an estimation.




I am not in the house for my delivery on Fridays. Can I reschedule my delivery?


Unfortunately we can only deliver on Fridays during the allocated delivery window that we e-mail you. In the future, we will be able to offer more than one delivery day and as soon as we are able to, we will provide updated information on our website and social media.




Where do Dumb Dough deliver to?


We deliver to most postcodes in the Liverpool city region: L1 / L2 / L3 / L4/ L5 / L6 / L7 / L8 / L9 / L10 / L11 / L12 / L13 / L14 / L15 / L16 / L17 / L18 / L19 / L20 / L21 / L22 / L23 / L24 / L25 / L26 / L27 / L28 / L29 / L30 / L31 / L32 / L33 / L34 / L35 / L36 / L38 At the moment, we do not deliver to L37, L39, L40 and the Wirral. However, we want as many people to enjoy our cookies as possible and in the future, we aim to expand our delivery to the entire Merseyside region.




Pricing


Long story short: they're three to four times the size of a normal Cookie, they are made with the BEST ingredients we find, they are ALWAYS baked fresh, the packaging is 100% recycable and we NEVER compromise on quality. Long explanation incoming. It's worth it though- promise! Our Cookie boxes currently start at £12-14 for a box of three. Our Vegan Cookies and more "out there" flavours are also a bit more. We cannot justify charging the same price for our vegan boxes as we do for our non-vegan Cookies due to the much higher cost of ingredients and supply issues. We are not going to argue and say that £14-£16 for three Cookies does not make you go 'really?'. But, this is just because of how you are used to normal Cookies. Let us explain our pricing. Firstly, our Cookies are made, truly, from the highest grade ingredients because our fundamental aim is to provide you with your new favourite go-to Cookie. To accomplish that, our Cookies consistently need to be absolutely delicious. This is why we never EVER skimp on Ingredients. We are CONSTANTLY trying new recipes; as well as constantly making our tried and true recipes EVEN better. Unlike a lot of bakeries, especially Cookie bakeries, our Cookies are a lot more than a flat cookie with some icing on top. We care about our recipes; that's why it has taken us years to perfect them. These ingredients, naturally, are more expensive because we don't just buy Chocolate bars, chop them up and put them in a basic dough. We research and re-invest the money we recieve into maintaining high standards. Secondly, each and every one of our Cookeis is at least 6oz. Most of our Cookies are actually 8oz or more, including their fillings. That is over three times the size of a normal Cookie you'd find in a Coffee shop, Bakery or even an online recipe. Our Cookies were made from a love of Chunky, Gooey American style Cookies. Therefore, our Cookies are not just normal Cookies- you know, the 4 for £1.50 at Tesco. Our Cookies are HUGE. Combining that with the quality of our product, you are truly getting taste, quality and your money's worth. Our Cookies are so big that often, people will freeze 2 out of 3 to enjoy at a later date. Therefore, overall, your Cookies last a long time so it isn't an expense you'll be shelling out every single week. We believe that our prices are more than fair. Lastly, we pride ourselves on being more than just a Bakery. Dumb Dough Liverpool is a brand. Our packaging must reflect our identity and we believe when you buy a product, you are buying a brand. Something that you allign with. We put effort into making our Packaging look awesome. Most importantly, we want our Business to be as sustainable as possible; all of our Packaging is recyable and as such is more expensive. If you are not happy with our prices, we suggest you shop elsewhere. The Cookies probably won't be as good but we don't want you to ever be unhappy with us; and for now, our prices are staying put! If you have any questions regarding pricing, please e-mail us at customerservice@dumbdough.co.uk.





LARGE/CORPORATE & EVENT ORDERS

Do you provide Corporate orders?


Need lots of snacks to fuel brains at your business conference? Or want to reward your employees with a midweek Cookie drop? Dumb Dough’s gotcha. Find out more here.




I’m planning a party. Can Dumb Dough provide enough Cookies for my guests?


Yes we can! Whether you’re planning your little’uns birthday party or looking for some unique wedding favours, Dumb Dough’s cookies will put a smile on your guests faces that will last the whole day (and maybe even the night). Please find more information and get started on your cookie cool event here.




How far in advance do I need to place the big order?


Due to Dumb Dough operating on a small team within a small kitchen, we require at least one month’s notice to be able to provide our services. For the same reasons, there is a minimum order of 15 cookie boxes (60 cookies total). Please find more information here, or email us at customerservice@dumbdough.co.uk with your event query. We will respond to you within 48 hours.





FURTHER INFORMATION

Anything else we can help you with?


Need some more cookie clarification? No problem! Simply e-mail customerservice@dumbdough.co.uk and we will get back to you within 24 hours.





EXTENDED ORDERING TIMES

Extended Order Times


Our Cookie shop is open 7 days a week! Deliveries work on a rolling basis based on a Friday- Thursday pre-order. For example, if you order your Cookies anytime between Friday 1st- Thursday 7th at NOON (noon is the cut off for that weeks delivery), your Cookies will be delivered Friday 8th. Any orders placed AFTER the thursday at noon cut off will be delivered the following Friday. In this example case, that would be Friday 15th.





REFUNDS/ RETURNS

What is the Returns policy for Dumb Dough?


Please find our Ts and Cs here.